Sweetor is a multi-channel customer relation follow-up and revitalization tool that operates from interest generation to the final minute of product service, offering quotes, purchase, and user follow-up. It deals with prospective contacts, depending on the channel used (telephone, in-person visit, internet request, mail-in request for more information, etc.…).

The philosophy behind Sweetor is to reduce the reading and information-gathering load on agents, while still giving a useable history of account activity.

With Sweetor, each person in charge of managing prospective relationships may build and submit a business offer to a prospective client or supporter, calculate a custom rate based on customizable parameters, collect all information and documents needed for the transaction, and follow support and after-sales service activity.

PFLS develops and creates client-oriented Internet sites, services and applications

• specifically developed via Linux, Apache, MySQL or MongoDB, PHP
• uses technical and functional site generator ecosystems and their plugin and API (WordPress, Joomla, Magento)

Joomla is a complete site, managed by you! The international standard when it comes to CMS systems, it offers a full and advanced range of functionalities for creation, administration, managing, and updating of a website (Internet/Intranet/Extranet). Its configuration options and its welcoming interface allow ease of use for specialists and non-specialists alike (no specific technical knowledge needed).

Pfls has identified features common to several clients that it has developed as a pre-edited solution called Sweetor composed of the following 3 modules

• CrosspectOr (MGC license): solution for transitioning possible buyers into clients
• Riquestor : solution of production of answers adapted to the requests prospects and customers
• Social Projector: solution for monitoring and productive intervention in social networks and specialized blogs

Riquestor : solution of production of answers adapted to the requests prospects and customers

Riquestor is a solution based on Open Source logic to analyze, sort and redirect your e-mails to the right recipients. Riquestor is non-intrusive and fits perfectly into your incoming mail management habits. You have the complete history previously made with your customers and also have the opportunity to view complete statistics on the quality of the answers.

CrosspectOr (MGC license): solution for transitioning possible buyers into clients

PFLS offers CrosspectOr is a stimulation software for business teams. CrosspectOr helps enterprises transform prospective individuals into clients of your business.

During the entire process of adherence, the information collected feed into a database which will be used in either:

Example of the page of search and creation of prospect in the database CrosspectOr Example of information (scoring) collected on the needs of the prospect, reachable at any time, and which serves as a basis for the advice and the construction of the commercial offer .

Example of a commercial offer construction page showing the information collected about the customer's needs (tip). The essential points are simplified: the quote editor, the history of previous proposals, the preparation of the commercial offer.