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  • PFLS evaluates contact systems and prepares their modernization.
  • PFLS studies the sales premises, call centers, and websites, and integrates them into the business’ digital strategy.
  • PFLS conceives and carries out accommodation shaping and accommodation quality plans.
  • Pfls studies customer relationship support systems, suggests improvements, ways to get there, writes specifications, supports consultations with specialized CRM companies, supports implementation and deployment, supports change
  • To succeed, our recipe is based on a balanced cocktail of injecting customer cases, listening to weak signals, alignment with strategy, proposing creative ideas.