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PFLS Consulting develops, installs, and maintains ready-for-use tools and applications.

 
  • Sweetor
  • NotificatOr
  • TarificatOr
  • Topia View

Sweetor is a multi-channel customer relation follow-up and revitalization tool that operates from interest generation to the final minute of product service, offering quotes, purchase, and user follow-up. It deals with prospective contacts, depending on the channel used (telephone, in-person visit, internet request, mail-in request for more information, etc.…).

The philosophy behind Sweetor is to reduce the reading and information-gathering load on agents, while still giving a useable history of account activity.

With Sweetor, each person in charge of managing prospective relationships may build and submit a business offer to a prospective client or supporter, calculate a custom rate based on customizable parameters, collect all information and documents needed for the transaction, and follow support and after-sales service activity.

Notificator is an application for the management of alert distribution that deals with alerts generated by applications and web platforms, according to their type and urgency, to the concerned user. This solution allows you to:

  • Optimizes response time on organizational human resources alert processing.
  • Structures the distribution and alert processing workflow.
  • Defines order in the processing of alerts by their level of urgency.
  • Manages reporting on GTI/GTR alert processing deadlines.
  • Measures performance of the alert processing support team members.
  • Manages alert distribution according to user profile, degree of urgency, and the user’s availability.

Tarificator is an engine that takes a price setting ruleset, and generates a price that is dynamic or fixed, depending on the rules in force, and then is then made available via a web service that can be integrated in any workplace application requiring the posting of a price that conforms to the business’ tariff policies.

A common example of application is for use by a multi-product complementary health insurance mutual whose prices are dependent on a dozen parameters related to the requestor’s situation

PFLS is your top partner for all your projects in the web and software development domain. You will have access to a team that is expert in the domains of information technologies and communication, and an assured applicative third-party maintenance

Specializing in applicative third-party maintenance, our company invites you to allow us full outsourcing of your applications. This Third-Party Applicative Maintenance will, in effect, let PFLS take charge of all software environment updates and adjustment of functionalities, as well as take responsibility for all bugs, dysfunction, and irregularities found in your applications. Additionally, the TAM guarantees procedures for the security and confidentiality of all your data.

With the TAM, PFLS ensures the follow-through of maintenance tasks which will, through a well-defined online case manager process, facilitate resource management, improve levels of service, and will help you better comprehend the technology.

Our TAM Promises

PFLS engages in TAM contracts that cover the different components necessary for the proper, worry-free operation of critical applications. The whole PFLS team promises you:

 

  • TECHNICAL SERVER MAINTENANCE
  • PREVENTIVE MAINTENANCE
  • ADAPTATIVE MAINTENANCE
  • CORRECTIVE MAINTENANCE
  • EVOLVING MAINTENANCE
 

In the purview of the outsourcing offer, PFLS Consulting’s mission is to give you efficient technology at a managed cost. In fact, our approach is essentially based on adapting software choices to the expectations and economic context of the business in question.

For this, PFLS Consulting’s offer will vary based on your needs :
  • Exertion of full responsibility over your software
  • Consulting on the activation of new technologies
  • Completion of software infrastructure projects
  • Monitoring and supervision of your information systems
And so, to let you better concentrate on your work, we put several of our abilities at your disposal:
  • Operating System: Windows, Unix, Linux, MAC OSX,
  • Databases: MySQL, PostgreSQL, Oracle, SQL Server,
  • Intranets and messaging systems,
  • Security and Data Backup,
  • Organization of software usage,
  • Etc...

Through PFLS Consulting’s Technical Outsourcing, you can refocus your activities with a strong added value. You will reduce stress to your software infrastructure and gain:

  • availability
  • security
  • performance
  • evolvability
  • cost management

PFLS Consulting guarantees the proper functioning of the applications developed for its clients by taking measures to prevent against abnormal degradation through preventive maintenance. PFLS Consulting has gathered a performing team of analysts and developers who take on the responsibility of maintenance practices in the aims of avoiding an unexpected bug and anticipating any issue susceptible of altering the normal functioning of an application

The TAM applications from PFLS Consulting rests on multi-layer, and multi-tool architectures which are updated regularly by their editors. PFLS Consulting updates the packets, libraries, and API stables weekly on the servers executing the applications.

Through corrective and third-party maintenance, we understand the measures needed to correct anomalies. PFLS Consulting mobilizes its entire team of experienced developers to carry out the necessary corrective maintenance for its clients. All errors are tracked in log files and Nagios. Collaborators are automatically notified by email and text message, depending on the urgency of the error. Once the alert has been sent and the log files have been analyzed, the PFLS Consulting developers will resolve the error through an express intervention or will put in place a workaround solution.

In the domain of evolving maintenance, PFLS Consulting integrates new functionalities, improves functioning and performance of applications, and keeps current on all new regulatory or legislative provisions. For this maintenance, we offer our clients applications that are 100% evolvable, modular, and adaptable to any change.

In the domain of evolving maintenance, PFLS Consulting integrates new functionalities, improves functioning and performance of applications, and keeps current on all new regulatory or legislative provisions. For this maintenance, we offer our clients applications that are 100% evolvable, modular, and adaptable to any change.